Frequently Asked Questions

PourTogether is a group-buying platform for premium wines. We bring wine enthusiasts together to unlock milestone-based pricing — the more bottles the group commits to, the lower the price drops for everyone. Each deal has tiered pricing milestones, and your final price is determined by the total number of bottles committed by the entire group by the time the deal closes.

Each deal features a specific wine with a starting offer price and a series of pricing milestones. As the total number of bottles committed by all buyers increases, the price per bottle drops for everyone. For example, a deal might start at $89/bottle and drop to $79 at 40 bottles, $69 at 80 bottles, and $59 at 120 bottles. When the deal closes, everyone pays the final tier price that was reached — regardless of which tier you committed at.

You can browse deals and view pricing without an account, but you will need to register and be logged in to commit to a deal and complete checkout. Registration also allows you to track your orders, receive milestone updates, and manage your profile and delivery preferences.

Yes. You must be 18 years or older to purchase wine on PourTogether. During the commitment flow, you will be asked to verify your age. If your profile already has a birthday confirming you are 18+, this step is automatically skipped.

A pricing milestone is a bottle-count threshold that unlocks a lower price per bottle. Each deal displays a table showing the milestones — for example, "Starting" at $89, then 40+ bottles at $79, 80+ bottles at $69, and 120+ bottles at $59. The "Current" tier highlights the price everyone is currently eligible for, and the remaining tiers show how many more bottles are needed to unlock the next discount.

You pay the final price per bottle reached by the group when the deal closes — not the price that was active when you committed. If you commit at $89/bottle but the group reaches the 40-bottle milestone by the time the deal closes, you will be charged $79/bottle. This is the core benefit of group buying: everyone benefits from the group's collective volume.

The "Current" tier shows the price per bottle that the group has unlocked so far based on the total bottles committed. This is the price you would pay if the deal closed right now. As more people commit and the group crosses milestone thresholds, the current price drops automatically.

The "X more" status on a milestone row indicates how many additional bottles need to be committed by the group to unlock that tier's price. For example, if a row shows "40 more" at $79/bottle, it means 40 more bottles need to be committed across all orders for everyone's price to drop to $79.

No. The price only moves in one direction — down. Once a milestone is reached, the price drops for everyone. The deal starts at the offer price and can only decrease as more bottles are committed. Your final charge will never be higher than the price at the time you committed.

Some deals have a limited bottle inventory. If a deal has a total bottle capacity and the committed quantity reaches that limit, the deal is automatically marked as "Sold Out" and no further commitments can be made. Existing commitments remain valid and will be charged at the final tier price when the deal closes.

An upcoming deal is one that has been announced with a future start date. These deals display a countdown timer showing when the group buy will go live. Once the start date arrives, the deal becomes active and commitments can be made. You can view upcoming deals on the homepage but cannot commit until they go live.

Each deal has a defined start and end date. The deal is active during this window, and the final price is determined when the deal reaches its end date. You can see the remaining time on each deal card via the countdown timer.

Absolutely. Each deal has a "Share for cheaper price!" button that lets you share the deal via WhatsApp, Telegram, Instagram, SMS, or by copying a direct link. The more people who commit, the lower the price drops for everyone — including you.

On any active deal page, select your desired bottle quantity using the quantity selector, then click "Commit to Group Buy." This starts a multi-step flow: age verification, your details (name, email, mobile, delivery address), delivery options, and finally payment. You will save your card details securely via Stripe at the time of commitment, but you will not be charged until the deal closes.

Each deal specifies its own minimum and maximum order quantities. The minimum is typically 1 bottle, and the maximum is typically 12 bottles per order. The quantity selector on the deal page will enforce these limits. Your order quantity counts toward the group's total and helps unlock milestone pricing.

Yes, you can commit to multiple different deals simultaneously. Each deal is independent, and each commitment creates a separate order with its own payment and delivery details.

You are not charged at the time of commitment. Instead, your card details are securely saved via Stripe. When the deal closes, your card is automatically charged for the final tier price that the group reached. This ensures you always pay the lowest price the group unlocked.

Because the final price depends on the total group volume at deal close, we cannot determine your exact charge amount until the deal ends. By saving your card securely at commitment time, we can automatically charge the correct final amount when the deal closes — with no further action needed from you.

Yes. All payment processing is handled by Stripe, a PCI-compliant payment provider. Your card details are tokenized and stored securely by Stripe — PourTogether never sees or stores your raw card number. Charges are made using a secure payment method reference at deal close.

Orders with a subtotal of $350 or more receive free delivery. Orders below $350 are subject to a $25 delivery fee. The delivery fee is calculated based on your order subtotal at deal close — if the final tier price brings your subtotal below $350, the $25 delivery fee will apply.

If your card cannot be charged at deal close, your order will be marked as "payment failed" and you will receive an email notification with a 24-hour retry deadline. You can retry the payment from your Account page using the retry payment option. If the payment is not successfully retried within the deadline, the order may be cancelled.

Go to your Account page, find the order with "Payment Failed" status, and click "Retry Payment." You will be prompted to re-enter your card details or use a new card. The payment must be completed within the retry deadline specified in your notification email.

No. You will never be charged more than the price displayed at the time you committed. If the group does not reach a lower tier, you pay the price you committed at. If the group reaches a lower tier, you pay the lower price. The price only goes down, never up.

You pay whatever the final tier price is when the deal closes. The "Current" price shown on the deal page is a snapshot of where the group stands right now — it may continue to drop as more people commit before the deal ends.

All orders are delivered to your specified delivery address. During the commitment flow, you can choose between Standard Delivery (2–3 business days after the deal closes) or a Custom Delivery Date. If you select a custom date, you can pick from available dates within the allowed delivery window.

Standard delivery takes 2–3 business days after the deal closes and your payment is successfully captured. If you selected a custom delivery date, your order will be scheduled for that date. The earliest selectable delivery date is 2 business days after the deal closes, and the latest is 28 days after deal close.

Yes. During the commitment flow, under "Delivery Options," select "Change delivery date" to pick a preferred delivery date from the available calendar. Selectable dates start 2 business days after the deal close date and extend up to 28 days post-close. Sundays are excluded from selectable delivery dates.

Yes. During the commitment flow, there is a delivery instructions field where you can note preferences such as "Leave at door," "Call upon arrival," or any specific instructions for the delivery driver.

Once your order is shipped (status changes to "Sent to Fulfilment"), it is handed to the delivery partner. Orders are automatically marked as "Delivered" after 14 days from the ship date. You will receive a fulfilment update email when your order is on its way.

Yes, we deliver across Singapore. Delivery is available to all valid Singapore addresses. Please ensure your delivery address and postal code are accurate during the commitment flow to avoid delivery delays.

Yes. All deals are independent, and delivery fees are calculated per deal based on that deal's order subtotal. Orders below $350 are subject to a $25 delivery fee, while orders of $350 or more qualify for free delivery. The delivery fee is determined at the time the deal closes and your payment is captured.

If you miss a delivery attempt, the delivery partner will typically attempt redelivery or leave a notification with instructions. Please ensure your delivery instructions and contact details are accurate to help the driver reach you. For specific re-delivery arrangements, please contact support.

Log in to your account and go to the Account page. There you will see a list of all your orders with their current status — Committed, Awaiting Payment, Paid, Sent to Fulfilment, Delivered, Payment Failed, or Cancelled. You can click on any order to view its full details.

• Committed — You have committed to a deal; card saved, awaiting deal close. • Awaiting Payment — Deal has closed; payment is being processed. • Paid — Payment successfully captured; order moving to fulfilment. • Sent to Fulfilment — Order handed to delivery partner. • Delivered — Order delivered (auto-marked 14 days after ship date). • Payment Failed — Card charge failed; retry payment needed. • Cancelled — Order has been cancelled.

Log in and go to your Account page, where you can update your personal details including name, contact number, delivery address, and birthday. Updating your birthday to confirm you are 18+ will skip the age verification step in future commitments.

Yes. You will receive emails for key events: order confirmation when you commit, milestone price drops when the group unlocks a new tier, payment success when your card is charged at deal close, fulfilment updates when your order is shipped, and payment failure alerts if a charge fails. You can manage which notifications you receive in your account settings.

When the group crosses a pricing milestone threshold, all committed customers receive a price-drop notification email. This lets you know that the price has dropped and shows the new current price. If you receive what seems like a duplicate, it may be because the group crossed multiple milestones in quick succession.

Some deals may include specific rules or terms, which are displayed on the deal page under the deal rules section. These may include special conditions, limitations, or requirements particular to that wine or promotion. Always review the deal rules before committing.

Deal end dates are fixed and cannot be extended. The countdown timer on each deal page shows the exact time remaining. Once the timer reaches zero, the deal closes and final prices are locked in based on the total bottles committed.

If a deal doesn't reach any pricing milestones beyond the starting price, all committed buyers pay the starting offer price. The offer price is still a discounted rate compared to the usual retail price, which is shown crossed out on the deal page.

There is no minimum threshold for a deal to proceed. Even if only a few bottles are committed, the deal will still close at its scheduled end date and all committed orders will be charged at the final tier price reached. The starting offer price applies if no milestones are reached.

All prices are displayed in Singapore Dollars (SGD). The usual retail price is shown crossed out, the current offer/start price is displayed prominently, and milestone prices are shown in the pricing tier table. Your final charge will be in SGD.